RedChirp offers a powerful integration with Offset, allowing you to leverage SMS communication to increase sales, connect on a more personal level with your customers, and track the sales impact of your messaging.
Here are some details regarding the specifics of the integration. For more questions, please reach out to RedChirp directly!
Sync Frequency
RedChirp syncs with your Offset account automatically:
Incremental sync (hourly): Only updates customers and orders that have changed.
Full sync (monthly): Refreshes the entire data set.
Customer Integration
RedChirp enhances customer communication by syncing customer data from your Offset account. Here’s how it works:
Customer Search: Quickly search for customers directly from within RedChirp.
Identify Customers on Contact:
When a contact or payment request comes in via RedChirp, you’ll immediately see if the person reaching out is already an existing customer.Automatic Contact Creation:
Any time a customer sends you a text message, a RedChirp contact is automatically created based on your synced customer data.
Orders & Attribution
Understand how your conversations and marketing efforts drive sales:
Order Attribution for Bulk Messages:
RedChirp can automatically generate order attribution reports, helping you track the impact of your outbound marketing campaigns.Detailed Order Attribution for All Activities:
Get insights into how different types of communication are influencing customer purchases.
Shipment Notifications
Send branded SMS shipping updates to your customers:
Automated Shipment Messages:
RedChirp will automatically send an SMS message to your customer when it detects a new tracking number from your Offset shipments.
(Includes the tracking number, when available.)
Bulk Messaging Impact
Evaluate your marketing effectiveness with detailed insights:
Bulk Message Attribution Reports:
Every bulk message you send through RedChirp can generate a report showing which messages are converting into sales.