Offset does not have a dedicated event-deposit or ticketing feature. If you charge for tastings, tours, or events, there are three ways to collect that payment in Offset, and each is suited to a different situation.
The Three Ways to Charge for an Event or Tasting
1. Tock
If you use Tock to manage reservations, customers can pay Tock directly at the time of booking. One option is to link your Tock page to your website, or to add a Tock widget. See Appointments Overview for a full comparison of Offset Appointments versus Tock.
2. An event-type product sold as a ticket
Create a product using the Event or Tasting product type and sell it on your website like any other product. Customers add it to their cart and check out themselves.
3. A tasting-fee SKU charged through an admin order
Create a product using the Event or Tasting product type, but keep it off your shop page. Your team charges the customer by creating an admin order and adding the SKU manually, but the customer never sees or selects it themselves.
NOTE: Offset's Appointment tool only collects a request; it does not take payment. If you need to collect payment at the time a visit is requested or approved, you will need to charge separately using one of the paths above.
Creating an Event-Type Product
Whether you sell the product directly on your shop page (Path 2) or reserve it for admin orders only (Path 3), start the same way:
Go to the Products page and create a new product.
Set Product Type to Event or Tasting.
Fill in the standard product fields (Title, SKU, Price, etc.) as described in Inside a Specific Product Page.
IMPORTANT: Turn on both of the following toggles, found under Pricing & Taxes and Shipping Settings on the product page:
Tax Exempt — Ticket and tasting-fee prices are usually treated as tax-included. Leaving this off will add sales tax on top of the price you're charging.
Shipping Included — A ticket doesn't ship. Toggle this on to avoid charging shipping.
Please note that although shipping will not be charged, customers will still be required to pick a shipping method at checkout. If you're selling tickets online, we recommend creating a $0 shipping method called "Virtual Delivery" (or similar), with a note that customers should only choose that method when purchasing a ticket.
Path 2: Selling the Ticket on your Website
Set Channel Availability to Open Cart. This will make it visible to anyone on your Open Cart page.
Add the product to a dedicated category that is active, visible, and on your website.
Make sure the product is set to Active, and that both the For Sale and Website toggles are on.
NOTE: This path requires an active Open Cart / shop page on your website. If you don't already have one set up, reach out to Support before creating the product. There may be a billable charge to enable Open Cart purchasing on your site for the first time.
Other ways to share an event ticket, without adding it to your main shop navigation:
A dedicated events page. We can build a standalone events page on your website to showcase tickets separately from your regular shop. This is a custom build and may carry a billable one-time charge.
A direct link to the product. Every product has its own page URL, even if it isn't added to a shop category or navigation. You can share that link directly — for example, in a Campaign Monitor email or social post — without ever adding the product to your website's visible shop.
Reach out to Support if you have questions about which option is the best fit for your event or tasting fee.
Path 3: Keeping the Ticket Admin-Only
Leave the product hidden from your shop page by ensuring the Website Toggle is turned off.
To charge a customer, create an admin order and add the SKU manually. See Orders Overview for how to place an admin order.